Westmore · UDRP decision
WIPO · Case No. D2022-0060

Serco.group

TransferWIPO-indexed · informational, not legal advice

The Panel ordered transfer of <serco.group>. It found the domain identical to the Complainant’s registered and used SERCO mark, found no rights or legitimate interests because the Respondent was unauthorized and offered the domain for sale without showing any bona fide or fair use, and found bad-faith registration and use under Policy paragraph 4(b)(i). The sale offer, unanswered cease-and-desist letter, failure to submit a substantive response, and the Respondent’s history of registering and offering for sale domains comprising third-party brand names supported the bad-faith finding.

Outcome
Transfer
At a glance
Provider
WIPO
Outcome
Transfer
Decision date
2022-03-07
Panelist(s)
Hughes, Sebastian M.W.
Complainant
Serco Group Plc
Respondent
田师诣 (Tian Shi Yi)
Disputed domain(s)
serco.group
Domain history UDRP Intelligence

The timeline behind serco.group

Registration, the decision and the archived record of what this domain actually displayed — from public RDAP and the Internet Archive.

Reconstructing the record for serco.group…
Verified public record
Outcome & remedy
Complaint granted. Panel ordered transfer of serco.group.
Reverse Domain Name Hijacking
No RDNH raised.
Westmore Insight

The case illustrates how an exact-match trademark domain offered for sale can satisfy all three UDRP elements where the complainant’s rights substantially predate registration and the respondent supplies no evidence of an independent legitimate interest. It also shows that a panel may proceed in English despite a Chinese registration agreement when communications are bilingual, the respondent does not file a response, and the panel concludes that using English will not cause prejudice.

The three-part test
Identical or Confusingly SimilarMet
Rights or Legitimate InterestsMet
Registered and Used in Bad FaithMet

Result of record. The panel's reasoning and decisive facts behind each element are in the Intelligence dossier below.

Case details
Provider
WIPO
Outcome
Transfer
Decision date
2022-03-07
Panel
Hughes, Sebastian M.W.
Full decision
10 min read · hosted by Westmore

ARBITRATION AN D MEDIATION CENTER ADMINISTRATIVE PANEL DECISION Serco Group Plc v. 田师诣 (Tian Shi Yi) Case No. D2022-0060 1. The Parties The Complainant is Serco Group Plc, United Kingdom, represented by SafeNames Ltd., United Kingdom. The Respondent is 田师诣 (Tian Shi Yi), China. 2. The Domain Name and Registrar The disputed domain name <serco.group> is registered with Alibaba Cloud Computing Ltd. d/b/a HiChina (www.net.cn) (the “Registrar”). 3. Procedural History The Complaint was filed in English with the WIPO Arbitration and Mediation Center (the “Center”) on January 7, 2022. On January 7, 2022, the Center transmitted by email to the Registrar a request for registrar verification in connection with the disputed domain name. On January 11, 2022, the Registrar transmitted by email to the Center its verification response disclosing registrant and contact information for the disputed domain name which differed from the named Respondent and contact information in the Complaint. The Center sent an email communication to the Complainant on January 11, 2022, providing the registrant and contact information disclosed by the Registrar, and inviting the Complainant to submit an amendment to the Complaint. The Complainant filed an amended Complaint in English on January 11, 2022. On January 11, 2022, the Center transmitted an email communication to the Parties in English and Chinese regarding the language of the proceeding. On January 11, 2022, the Complainant confirmed its request that English be the language of the proceeding. On January 11, 2022, the Respondent requested that Chinese be the language of the proceeding. The Center verified that the Complaint together with the amended Complaint satisfied the formal requirements of the Uniform Domain Name Dispute Resolution Policy (the “Policy” or “UDRP”), the Rules for Uniform Domain Name Dispute Resolution Policy (the “Rules”), and the WIPO Supplemental Rules for Uniform Domain Name Dispute Resolution Policy (the “Supplemental Rules”). page 2 In accordance with the Rules, paragraphs 2 and 4, the Center formally notified the Respondent in English and Chinese of the Complaint, and the proceedings commenced on January 18, 2022. In accordance with the Rules, paragraph 5, the due date for Response was February 7, 2022. The Center notified the Parties the Commencement of Panel Appointment Process on February 8, 2022. The Center appointed Sebastian M.W. Hughes as the sole panelist in this matter on February 21, 2022. The Panel finds that it was properly constituted. The Panel has submitted the Statement of Acceptance and Declaration of Impartiality and Independence, as required by the Center to ensure compliance with the Rules, paragraph 7. 4. Factual Background A. Complainant The Complainant is a Financial Times Stock Exchange (“FTS E”) 350 Index company and a provider of services in the transport, justice and immigration, health, defence, and citizen services fields under the trade mark SERCO (the “Trade Mark”) since 1987, operating in the United Kingdom, Europe, North America, As ia Pacific, and the Middle East. The Complainant manages over 500 contracts and employs over 60,000 people worldwide, with 2020 revenue of GBP 3.9 billion. The Complainant is the owner of numerous registrations in jurisdictions worldwide for the Trade Mark, including European Union Trade Mark registration No. 000201798, registered on August 19, 1999. The Complainant has also owned and used the domain name <serco.com> comprising the Trade Mark s ince 1994. B. Respondent The Respondent is apparently an individual resident in China. C. The Disputed Domain Name The disputed domain name was registered on August 24, 2017. D. Use of the Disputed Domain Name The disputed domain name is resolved to an English, Chinese, Dutch, German, French, Spanish and Hindi language website hosted by Dan.com, offering the disputed domain name for sale for a minimum price of GBP 999 (the “Website”). 5. Parties’ Contentions A. Complainant The Complainant contends that the disputed domain name is identical or confusingly similar to the Trade Mark; the Respondent has no rights or legitimate interests in respect of the disputed domain name; and the disputed domain name has been registered and is being used in bad faith. B. Respondent The Respondent did not reply to the Complainant’s contentions. page 3 6. Discussion and Findings 6.1. Language of the Proceeding The language of the Registration Agreement for the disputed domain name is Chinese. Pursuant to the Rules, paragraph 11(a), in the absence of an agreement between the Parties, or unless specified otherwise in the Registration Agreement, the language of the administrative proceeding shall be the language of the Registration Agreement. Paragraph 11(a) of the Rules allows the Panel to determine the language of the proceeding having regard to all the circumstances. In particular, it is established practice to take paragraphs 10(b) and (c) of the Rules into consideration for the purpose of determining the language of the proceeding, in order to ensure fairness to the Parties and the maintenance of an inexpensive and expeditious avenue for resolving domain name disputes. Language requirements should not lead to undue burdens being placed on the Parties and undue delay to the proceeding. The Complainant has requested that the language of the proceeding be English, for the following reasons: (i) the Respondent has registered a large number of English language domain names, some of which resolve to websites with English language content; (ii) the Respondent hosts content in English on the Website; (iii) the above demonstrates that the Respondent is competent in and at least understand English; and ( i v) proceeding in Chinese would involve additional translation expenses and delay. In the Respondent’s language request, sent to the Center in both Chinese and English, the Respondent indicated that he was familiar with Chinese, he would have to use an online translation tool to translate the Complaint, which makes it difficult to clarify the Complainant’s submissions, and that he would therefore like the proceeding to be conducted in Chinese. The Panel would have accepted a response in Chinese, but the Respondent did not file a response and did not participate in the proceeding other than sending his language request. In exercising its discretion to use a language other than that of the Registration Agreement, the Panel has to exercise such discretion judicially in the spirit of fairness and justice to both Parties, taking into account all relevant circumstances of the case, including matters such as the Parties’ ability to understand and use the proposed language, time, and costs. The Panel notes that there is evidence which suggests that the Respondent might understand some English(noting however that the Website is a multiple language website hosted not by the Respondent, but by Dan.com), that the Respondent has chosen not to contest this proceeding, and that all of the Center’s communications with the Parties have been sent in English and Chinese. The Panel is also mindful of the need to ensure the proceeding is conducted in a timely and cost effective manner. In all the circumstances, the Panel therefore finds it is not foreseeable that the Respondent would be prejudiced, should English be adopted as the language of the proceeding. Having considered all the matters above, the Panel determines under paragraph 11(a) of the Rules that the language of the proceeding shall be English. page 4 6.2. Substantive Elements of the Policy The Complainant must prove each of the three elements in paragraph 4(a) of the Policy in order to prevail. A. Identical or Confusingly Similar The Panel finds that the Complainant has rights in the Trade Mark acquired through use and registration. Disregarding the generic Top-Level Domain (“gTLD”) “.group”, the disputed domain name is identical to the Trade Mark. The Panel therefore finds that the disputed domain name is identical to the Trade Mark. B. Rights or Le gitimate Inte rests Paragraph 4(c) of the Policy provides a list of non-exhaustive circumstances any of which is sufficient to demonstrate that a respondent has rights or legitimate interests in a disputed domain name: (i) before any notice to the respondent of the dispute, the respondent’s use of, or demonstrable preparations to use, the disputed domain name or a name corresponding to the disputed domain name in connection with a bona fide offering of goods or services; or (ii) the respondent (as an individual, business, or other organization) has been commonly known by the disputed domain name even if the respondent has acquired no trade mark or service mark rights; or (iii) the respondent is making a legitimate noncommercial or fair use of the disputed domain name, without intent for commercial gain to misleadingly divert consumers or to tarnish the trade mark or service mark at issue. The Complainant has not authorised, licensed, or permitted the Respondent to register or use the disputed domain name or to use the Trade Mark. The Panel finds on the record that there is therefore a prima facie case that the Respondent has no rights or legitimate interests in the disputed domain name, and the burden is thus on the Respondent to produce evidence to rebut this presumption. The Respondent has failed to show that he has acquired any trade mark rights in respect of the disputed domain name or that the disputed domain name has been used in connection with a bona fide offering of goods or services. To the contrary, the disputed domain name has been offered for sale via the Website; and, according to a historical screenshot, it was offered for sale as early as August 5, 2018. There has been no evidence adduced to show that the Respondent has been commonly known by the disputed domain name; and there has been no evidence adduced to show that the Respondent is making a legitimate noncommercial or fair use of the disputed domain name. In addition, the Panel notes the nature of the disputed domain name, which carries a high risk of implied association (see WIPO Overview of WIPO Panel Views on Selected UDRP Questions, Third Edition, (“W IPO Overview 3.0”), section 2.5.1). The Panel finds that the Respondent has failed to produce any evidence to rebut the Complainant’s prima facie case that the Respondent lacks rights or legitimate interests in the disputed domain name. The Panel therefore finds that the Respondent lacks rights or legitimate interests in the disputed domain name. C. Registered and Used in Bad Faith In light of the Respondent’s offer to sell the disputed domain name via the Website for a minimum price presumably far in excess of the Respondent’s out-of-pocket expenses incurred in registering the disputed page 5 domain name, the Panel finds that bad faith registration and use has been made out under paragraph 4(b)(i) of the Policy. The Panel also considers that the Respondent’s failure to respond to the Complainant’s cease and desist letter dated October 25, 2021, sent to the Respondent by the Registrar using the Registrar’s online contact form; and the Respondent’s failure to file a response, provide further support for a finding of bad faith. Furthermore, the Respondent’s history of registering and offering for sale domain names comprising third party brand names provides further support for a finding of bad faith targeting of the Complainant’s Trade Mark. The Panel therefore considers that, in all the circumstances, it is inconceivable that the Respondent was not aware of the Complainant and of the Complainant’s rights in the Trade Mark at the time of registration of the disputed domain name. For all the foregoing reasons, the Panel concludes that the disputed domain name has been registered and is being used in bad faith. 7. Decision For the foregoing reasons, in accordance with paragraphs 4(i) of the Policy and 15 of the Rules, the Panel orders that the disputed domain name <serco.group> be transferred to the Complainant. /Sebastian M.W. Hughes/ Sebastian M.W. Hughes Sole Panelist Dated: March 7, 2022

Source of record: WIPO . Reproduced for research; WIPO is the authoritative source.

Beyond the decision

What Westmore sees around serco.group

The decision is only the record. Westmore connects it to the cases, authorities, panelists, parties and domain evidence surrounding it.

Connected to Westmore UDRP Intelligence
115,979 decisions · citations · panelists · parties · domain history
Eleanor · UDRP intelligence
Ask Eleanor about this decision
Ask Eleanor about this decision

A short, grounded explanation drawn only from this decision's record — not legal advice or a prediction.

Unlocking Eleanor for this case uses 1 of your complimentary Intelligence unlocks· 3 remaining

Grounded in the Westmore record for this decision. Research/informational only — not legal advice or a prediction of any outcome.

Westmore Professional · Unlock the intelligence

The decision is only the beginning.

You've seen what happened. Now discover the deeper intelligence behind the case, the panelist, the parties and the authorities that matter.

Citation Intelligence
How this decision is cited and treated across the corpus.
Panelist Intelligence
The panel's tendencies, outcomes and reasoning patterns.
Domain History
Ownership chronology — creation vs. respondent acquisition.
Opposing-Party Research
Complainant, counsel and portfolio context.
Independent Case Review
Eleanor challenges your filing before the other side does.
Professional Matters
Open, research and manage matters end to end.
$395/month
Unlock Westmore Professional Annual & firm seats available · cancel anytime
Take the next step
Westmore UDRP · find the right service

Westmore UDRP records draw on WIPO-indexed decisions and are provided for research and informational purposes only. Not legal advice, a clearance opinion, or a prediction of any outcome.

Essential cookies only. Nothing is sold or shared.