Westmore · UDRP decision
WIPO · Case No. D2025-1903

Cdf-thailandplus.com

Complaint deniedWIPO-indexed · informational, not legal advice

The Panel denied the Complaint because the Complainant failed to establish the first and third elements of the Policy. The Complainant relied on alleged unregistered rights in CDF but provided no evidence showing that CDF had become a distinctive identifier associated with its services. The Panel also found that the allegations of impersonation, fake login pages, data theft, and use of the Complainant’s logos, address, and marketing materials were not supported by sufficient evidence. The second element was not reached.

Outcome
Denied
At a glance
Provider
WIPO
Outcome
Complaint denied
Decision date
2025-07-09
Panelist(s)
Swinson, John
Complainant
Manulife (The Manufacturer’s Life Insurance Company)
Respondent
Holder zhou
Counsel
ZeroFox
Disputed domain(s)
cdf-thailandplus.com
Citation weightrelies on 6 authorities
Domain history UDRP Intelligence

The timeline behind cdf-thailandplus.com

Registration, the decision and the archived record of what this domain actually displayed — from public RDAP and the Internet Archive.

Westmore reconstructs the full history behind cdf-thailandplus.com — from public RDAP and the Internet Archive — as part of UDRP Intelligence:

Registration → decision → today timeline
Archived Wayback evidence of what the site showed
Registry bad-faith signals
The live current registrant
Available in UDRP Intelligence
Verified public record
Outcome & remedy
Complaint denied. cdf-thailandplus.com remained with the respondent.
Reverse Domain Name Hijacking
No RDNH raised.
Westmore Insight

The decision illustrates that apparent domain-name targeting and allegations of impersonation cannot substitute for proof of trademark rights or bad faith. A complainant relying on an unregistered corporate name must establish acquired distinctiveness with evidence, and allegations of phishing or impersonation should be supported by translated, comparative, and documentary material. Respondent default does not cure these deficiencies.

The three-part test
Identical or confusingly similar to a trademark or service mark in which the Complainant has rightsMet
Rights or legitimate interestsnot_reached
Registered and used in bad faithMet

Result of record. The panel's reasoning and decisive facts behind each element are in the Intelligence dossier below.

Related decisions
Case details
Provider
WIPO
Outcome
Complaint denied
Decision date
2025-07-09
Panel
Swinson, John
Full decision
10 min read · hosted by Westmore

ARBITRATION AN D MEDIATION CENTER ADMINISTRATIVE PANEL DECISION Manulife (The Manufacturer’s Life Insurance Company) v. Holder zhou Case No. D2025-1903 1. The Parties The Complainant is Manulif e (The Manuf acturer’s Lif e Insurance Company), Canada, represented by ZeroFox, United States of America. The Respondent is Holder zhou, United States of America (“United States”). 2. The Domain Name and Registrar The disputed domain name <cdf-thailandplus.com> is registered with NameSilo, LLC (the “Reg istrar”). 3. Procedural History The Complaint was filed with the WIPO Arbitration and Mediation Center (the “Center”) on May 12, 2025. On May 14, 2025, the Center transmitted by email to the Registrar a request f or registrar verif ication in connection with the disputed domain name. On May 14, 2025, the Registrar transmitted by email to the Center its verif ication response disclosing registrant and contact information for the disputed domain name which differed from the named Respondent (Redacted for Privacy) and contact information in the Complaint. The Center sent an email communication to the Complainant on May 15, 2025, providing the registrant and contact information disclosed by the Registrar, and inviting the Complainant to submit an amendment to the Complaint. The Complainant did not f ile any amendment to the Complaint. The Center verif ied that the Complaint satisf ied the f ormal requirements of the Unif orm Domain Name Dispute Resolution Policy (the “Policy” or “UDRP”), the Rules for Uniform Domain Name Dispute Resolution Policy (the “Rules”), and the WIPO Supplemental Rules for Uniform Domain Name Dispute Resolution Policy (the “Supplemental Rules”). In accordance with the Rules, paragraphs 2 and 4, the Center f ormally notif ied the Respondent of the Complaint, and the proceedings commenced on May 28, 2025. In accordance with the Rules, paragraph 5, the due date for Response was June 17, 2025. The Respondent did not submit any response. Accordingly, the Center notif ied the Respondent’s def ault on June 18, 2025. page 2 The Center appointed John Swinson as the sole panelist in this matter on June 25, 2025. The Panel f inds that it was properly constituted. The Panel has submitted the Statement of Acceptance and Declaration of Impartiality and Independence, as required by the Center to ensure compliance with the Rules, paragraph 7. 4. Factual Background The Complainant is a Canadian multinational insurance company and f inancial services provider headquartered in Toronto, Canada. The Complainant is the largest insurance company in Canada, with approximately 38,000 employees. The Complainant operates worldwide, serving over 26 million customers. The Complainant owns a company called C D F (Thailand) Company Limited (hereaf ter ref erred to as “CDF”), a Thailand based financial company. Established in 2004, CDF has served Thailand f or 20 years and established itself within its industry. The legal entity registry number f or CDF is 0105547154333. The disputed domain name was registered on September 10, 2024. The Respondent did not f ile a Response, so little is known about the Respondent. According to the Registrar’s records, the Respondent has an address in Los Angelos, United States. At one time, the disputed domain name resolved to a webpage that is mostly in Thai, and that has a title “CDF (Thailand) Company Limited”. At the present time, the disputed domain name resolves to an error page. 5. Parties’ Contentions A. Complainant The Complainant contends that it has satisfied each of the elements required under the Policy f or a transf er of the disputed domain name. Notably, the Complainant contends that under Thailand trademark law, CDF has met the standard f or possessing a common law trademark which af f ords certain rights and privileges against impersonation. The Complainant also makes the f ollowing submissions: The disputed domain incorporates “CDF Thailand” with the addition of “plus”. The changes made do not create a new or unique phrase that can be f ully distinguished f rom the Complainant. Based on the impersonating content of the website at the disputed domain name, the conf using similarity is intentional. The disputed domain name currently f ully impersonates the Complainant using their logos, address and promotional material. It is well established that impersonation leveraging the Complainant’s mark is a primary example of bad faith. The disputed domain name was registered and is actively being used in bad f aith to impersonate the Complainant. B. Respondent The Respondent did not reply to the Complainant’s contentions. page 3 6. Discussion and Findings To succeed, the Complainant must demonstrate that all of the elements enumerated in paragraph 4(a) of the Policy have been satisf ied, namely: (i) the disputed domain name is identical or confusingly similar to a trademark or service mark in which the Complainant has rights; (ii) the Respondent has no rights or legitimate interests in respect of the disputed domain name; and (iii) the disputed domain name has been registered and is being used in bad f aith. The onus of proving these elements is on the Complainant. While the Respondent’s failure to file a response does not automatically result in a decision in f avour of the Complainant, the Panel may draw appropriate inferences from the Respondent’s default (see e.g. Nike, Inc. v. No Owner / Ashkan Mohammadi, WIPO Case No . D2013-1297 ). A. Identical or Confusingly Similar It is well accepted that the f irst element f unctions primarily as a standing requirement. The standing (or threshold) test for confusing similarity involves a reasoned but relatively straightforward comparison between the Complainant’s trademark and the disputed domain name. WIPO Overview of WIPO Panel Views on Selected UDRP Questions, Third Edition, (“WIPO Overview 3.0 ”), section 1.7. The Complainant does not present evidence of, or assert, a relevant registered trademark. The Complainant relies upon unregistered trademark rights. To establish unregistered trademark rights for purposes of the Policy, the Complainant must show that its trademark has become a distinctive identifier which others would associate with the Complainant’s services. See f or example Regal Funds Management Pty Limited v. WhoisGuard Protected, WhoisGuard, Inc. / John Clerk, WIPO Case No . D2020-2773 . Relevant evidence demonstrating such acquired distinctiveness includes a range of f actors such as: - the duration and nature of use of the mark; - the amount of sales under the mark; - the nature and extent of advertising using the mark; and - the degree of actual public recognition. The Complainant provides no evidence of actual use or reputation of any trademark. The Complainant provides a list of shareholders and a corporate structure chart, but little more. It is unclear as to the nature of CDF’s business. There is no evidence of the Complainant’s o r CD F’s advertising, customers, reputation or the like in respect to the CDF business (or any other business). The Panel has been unable to f ind any website operated by CDF. It is also not explained why the Complainant, and not CDF, would own such asserted unregistered trademark rights. See, f or example, Apollo International Limited v. Whois Privacy Service / Numan Sachwani / Threads of Apollo Designs Ltd., WIPO Case No. D2019-0342 ; and Sonen (Société de Negoce de Normandie) v. Name Redacted, WIPO Case No . D2022-3461. Establishing a company called “C D F (Thailand) Company Limited” does not, of itself , establish trademark rights for the purposes of the Policy. Capital Bay Funding, LLC v. Capiltal Bay Funding LLC, Capiltal Bay Funding LLC, WIPO Case No . D2025-1080 . page 4 The Panel f inds the Complainant has not established unregistered trademark or service mark rights f or the purposes of the Policy. WIPO Overview 3.0 , section 1.3. As stated in the Capital Bay Funding case cited above: “Although the result here may appear ‘harsh’, the Panel should not expand or rewrite the Policy because of a problematic result f or Complainant. Panelists adhere to a consistent standard. The requirement of demonstrating rights in a trademark is an immutable element of the Policy.” The Panel f inds the f irst element of the Policy has not been established. B. Rights or Legitimate Interests In view of the findings in respect of the first and third elements of the Policy, the Panel does not need to address this element of the Policy. C. Registered and Used in Bad Faith The Panel notes that, f or the purposes of paragraph 4(a)(iii) of the Policy, paragraph 4(b) of the Policy establishes circumstances, in particular, but without limitation, that, if found by the Panel to be present, shall be evidence of the registration and use of a domain name in bad f aith. Generally speaking, a f inding that a domain name has been registered and is being used in bad f aith requires an inf erence to be drawn that the respondent in question has registered and is using the disputed domain name to take advantage of its signif icance as a trademark owned by (usually) the complainant. The Complainant’s case is that the Respondent is impersonating CDF. The Complaint submits: “The f ull use of CDF logos, marketing material and address with no alteration to distinguish it f rom them indicates that the Respondent is aware of them and is attempting to leverage their trademark f or their own gain. The Respondent is likely attempting to steal consumer data through the presence of f ake login pages on the disputed domain.” The Complaint includes a one-page screen capture of the website at the disputed domain name as at April 18, 2025. This webpage is in Thai; no translation was provided. The Complaint does not include any evidence to show how the Complainant o r CDF used its asserted trademark. For example, the Panel is unable to compare the website at the disputed domain name with the Complainant’s logos and marketing materials to determine if the website at the disputed domain name is impersonating the Complainant. As f ar as the Panel can determine, there is no address on the website at the disputed domain name as set out in the Complainant’s evidence, so the Panel cannot determine (as asserted by the Complainant) that the Respondent is using the Complainant’s address f or purposes of impersonation. No evidence was provided by the Complainant of the alleged “f ake login pages”. The Panel cannot determine (as asserted by the Complainant) that the Respondent “is likely attempting to steal consumer data through the presence of f ake login pages on the disputed domain.” No evidence was provided of any person who was tricked by the website at the disputed domain name. An asserting party needs to establish that it is, more likely than not, that the claimed f act is true. An asserting party cannot meet its burden by simply making conclusory statements unsupported by evidence. To allow a party to merely make factual claims without any supporting evidence would essentially eviscerate the requirements of the Policy as both complainants or respondents could simply claim anything without any proof. For this reason, UDRP panels have generally dismissed factual allegations that are not supported by any bona fide documentary or other credible evidence. Captain Fin Co. LLC v. Private Registration, NameBrightPrivacy.com / Adam Grunwerg, WIPO Case No . D2021-3279 . page 5 The Panel recognizes that its decision means the Complainant is unable to succeed against the Respondent notwithstanding the latter’s alleged f raudulent activity. If the Complainant is able to overcome its lack of trademark rights, f or example by obtaining a relevant registered trademark, the Panel concludes that, if the Respondent’s activity in question is continuing and proven by the Complainant with the corresponding evidence (for example, showing the Complainant’s use of CDF logos and marketing materials and the reasons why the Respondent’s behavior targets the Complainant), then the Complainant should not be barred by this decision from filing a new UDRP complaint. Sonen (Société de Negoce de Normandie) v. Name Redacted, WIPO Case No . D2022-3461 In this context, the Panel notes that the requirement for a relevant trademark right is satisfied by a registered trademark which post-dates the activity complained of – see WIPO Overview 3.0 , section 1.1.2. See also WIPO Overview 3.0 , section 4.18, as to a ref iling complaint. The Panel f inds the third element of the Policy has not been established. 7. Decision For the f oregoing reasons, the Complaint is denied. /John Swinson/ John Swinson Sole Panelist Date: July 9, 2025

Source of record: WIPO . Reproduced for research; WIPO is the authoritative source.

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